Collaboration for Effective Learning
Regional College of Management has an efficient Grievance Redressal mechanism of receiving complaints and suggestions through ‘Suggest Box’ and Suggestion Registers.
It is intended that the suggestion registers will carry details, like the settlement of a grievance, the time at which the grievance was registered and also the time it was solved, etc. for the purpose of review in future.
A discussion consulting the respective staff is to be made related to the difficulty experienced in the process of settlement of the grievance and a detailed analysis needs to be done to improve the overall support processes.
During the last academic year, no such major grievances were received. Grievances otherwise registered were forwarded to the Deputy In-charge of the Institution for immediate redressal. In all such cases, prompt and justified action were taken and the matter was sorted out. The aggrieved was regularly informed of the measures taken relating to their cases, and rules and regulations of the system were reinforced to ensure there was no repetition of the same.