Collaboration for Effective Learning
GRIEVANCE CELL
Constitution of Grievance Cell
Regional College of Management has constituted a Grievance Redressal Cell with the primary objective of preventing unfair practices and to provide a mechanism to students, parents, others, and employees to redress their grievances. All the aggrieved students, parents & others may henceforth approach the Grievance Redressal Cell of the institution in the first instance; and if they are not satisfied with the decision of the Committee, they may send their appeals to the Ombudsman who is appointed by the Institution. The Ombudsman shall exercise its powers to hear those grievances and ensure complete resolution within one month of the receipt of the appeal.
Student Grievance
A Grievance Redressal Cell has been constituted by RCM with the intention of preventing unfair practices and to provide a mechanism to the students to redress their grievances.
The students may approach the cell to voice their grievances regarding various matters such as academic, health, hostel facilities or any other issues that they are facing. The cell redresses their grievances by sorting out the issues promptly and also on a legal basis, if necessary.
Objectives of the Grievance Redressal Cell:
- To develop a flexible and reliable outlook among all the students in order to maintain a harmonious educational environment in the Institute.
- To provide the students access to immediate, uncomplicated recourse to redress their grievances.
- To recognize systemic flaws in the administration of the Institution and to seek solutions.
- To establish a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy.
Composition
The Grievance Redressal Cell headed by Dr. Prabir Pal, the Director of RCM along with the Dean, the Principal and some other eminent faculty members comprises the cell. The cell has the provision of being reconstituted every year if situation arises for so by the Director himself along with suggestions sought from the in charge of the administrative body.
Addressing Policy
The grievance redressal mechanism for faculty, staff & students is well defined and operates as follows
For Faculty
Faculty members bring their grievances to the notice of the Director through the Head of the Department. Director inquires about the grievances and if needed brings it also to the notice of the Chairman of the Board of Governors.
For Staff
The grievance is referred through the sectional heads to the concerned Administrative Officer and/or Registrar. The matter is sometimes referred to the Director.
For Students
Students refer their academic problem to the concerned course coordinator. If the concerned course coordinator is unable to solve their problems they go to the Dean.
For any problem other than academics the students refer their problem to their mentors. Besides for specific problems like hostel they refer to hostel superintendent and subsequently to warden, for placement to placement Head.
The grievances related to the examinations are referred to the Controller of the Examination. For facilities in the campus any problem arises the students refer to the Registrar.The grievances related to the departmental activities are represented to the concerned Head of the Department.In case of major grievances, students may also approach the Director for necessary action.
Post a Grievance
Students are allowed to express their grievances on academic matter to the Dean and the matter is looked after through mentor or coordinator directly.
- All grievances relating to infrastructure is communicated to the faculty in charge of class room infrastructure.
- He then takes up the issue with the maintenance department and grievances are handled on priority basis. Appeal and Grievance Committee reviews the complaint and actions planned are recorded in minutes of the meeting. Relevant information is also informed to the concerned student for further follow up.
- The Event Management Club at RCM strives to enhance awareness among students about the environmental protection and community services through participatory activities. The institute is also a NSS unit.
- The institute also facilitates international and national study tours. All these activities leave memorable experience with the students, providing them with a tangible vision for excellence and service through business.
- A Suggestion Box is available in the departmental office. The students can put their suggestions or grievances in this box. The complaints are classified into academic and non-academic issues. The non-academic complaints are forwarded to the registrar to take necessary steps to solve the problems, and academic complaints are sent to the Dean to solve the problems. Also the students can send in their complaints through email to the Dean and the Director. These complaints are forwarded to the grievance committee.
Resolved Grievance
Regional College of Management has an efficient Grievance Redressal mechanism of receiving complaints and suggestions through ‘Suggest Box’ and Suggestion Registers.
- It is intended that the suggestion registers will carry details, like the settlement of a grievance, the time at which the grievance was registered and also the time it was solved, etc. for the purpose of review in future.
- A discussion consulting the respective staff is to be made related to the difficulty experienced in the process of settlement of the grievance and a detailed analysis needs to be done to improve the overall support processes.
- During the last academic year, no such major grievances were received. Grievances otherwise registered were forwarded to the Deputy In-charge of the Institution for immediate redressal. In all such cases, prompt and justified action were taken and the matter was sorted out. The aggrieved was regularly informed of the measures taken relating to their cases, and rules and regulations of the system were reinforced to ensure there was no repetition of the same.
Contact Info
Address:
Plot No. GD 2/12 & 13 Chakadola Vihar, Chandrasekharpur, Bhubaneswar-751023
City Office:
Directors Chamber’s, #203, Plot No. B15, 2nd Floor, Swash lane, Sahidnagar, Bhubaneswar - 751007, Odisha
Mobile:
+91 90900 80801
Email:
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Regional College of Management (RCM), Bhubaneswar, the first management college in Odisha, was established in 1982. The college has been approved under section 2(f) and 12 (b) of the UGC Act. The institute has been conferred the status by UGC in the year 2009. It is the first management institute in Eastern India conferred by the University Grants Commission. The institute since its inception, developed immensely in all areas of management education.
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