The UGC has stopped accepting complaints from students and stakeholders through the CHM redressal system, and will henceforth do so through the e-Samadhaan site.
The University Grants Commission has asked that all institutions of higher learning (HEI) that provide online or ODL courses advise their students and other stakeholders about the switch from the complaint handling mechanism (CHM) to the e-Samadhaan portal for submitting complaints.
UGC has discontinued CHM with immediate effect, however, all the pending complaints will be resolved. CHM was an interactive web portal that allowed learners to submit and track complaints online. The submitted complaints were resolved at the HEI level, UGC regional office level, and UGC level in a time-bound manner.
The e-Samadhaan portal is a centralized, single-window mechanism that avoids duplication and redundancy of complaints.
“In view of the above, it is informed that the provision of complaint handling mechanism (CHM) on the UGC DEB web portal has been closed and accordingly, all stakeholders are requested to visit the e-Samadhaan online portal at samadhaan.ugc.ac.in for submitting their complaints/grievances,” read the UGC notice.
(Source: Careers 360)
