Dr. Biswamohan Dash Name of the faculty: Dr Biswamohan Dash Academic title: Associate Professor and HOD in Marketing Department Area of expertise: Marketing management University: Regional College of Management (RCM), Bhubaneswar E mail – email@example.com Research area interest – Customer Relationship Management. Qualifications PhD, MBA, B.Sc.(physics) Experience 17-year academic experience and 1-year industry experience. Courses Taught Marketing Management Service Marketing Consumer Behavior Retail Management CRM. Publications Impact of CRM in increasing customer awareness; An empirical study in Odisha market, International journal of Arts, Humanities and Management studies, peer reviewed international journal. Vol 1, No.6; ISSN NO-2395-0692, page 31-40, Published on June 30th, 2015; impact factor-0.32 Awareness creation among customers by private and public insurers in Odisha market. International journal of education and humanities (Education Plus; APH publishing corporation, New Delhi) Vol.4; Number – 1; ISSN 2277-2405; page 178-184, published on 1st July 2015. Perception of officials towards communication channels across demographic factors in insurance sector. An international journal of education and humanities (Education Plus; APH publishing corporation, New Delhi) Vol.5; Number – 1; ISSN 2278-232x; page 247-254, published on 1st July 2016. Promotional effort in 21st century by insurance companies, Indian journal of scientific research (UGC Approved) Indian J sci.res14 (2):60-67, ISSN 2250-0138, Published in July 2017. E-CRM of insurance companies in 21st century: a study in Odisha market. BIITM Business Review. Vol.8; No 1; ISSN – 2250-1533; Page no 70-81; published in June 2017. Innovation and customer Relationship Management in insurance sector; An Empirical Study in Odisha Market. International journal of research and analytical review; IJRAR (UGC and ISSN Approved) Vol. 7, Issue 1; E-ISSN-2348-1269; Page no 569-576, published in March 2020 Digital Revolution and its impact on society. International journal of research and analytical review; IJRAR (UGC and ISSN Approved) Vol. 7, Issue 1; E-ISSN-2348-1269; Page no 632-635, published in April 2020. Impact of corona virus on economy with reference to India. International journal of multidisciplinary educational Research (IJMER); Scopus indexed and UGC approved. Vol.9; issue 4; E-ISSN-2277-7881; Page no 67-75, published in April 2020 Books Publications Book on Marketing Management B.K. Publication, Bhubaneswar.;2006, Third edition; ISBN-978-93-80422-09-1 Book (questions-answers) on Organizational Behaviour. Modern Publisher, New Delhi, 2008. Book on “Customer Relationship Management”, APH Publishing Corporation, New Delhi; 2015, ISBN-978-93-313-2570-9 Book on Retail Management, Thakur publishers, Bhubaneswar; 2016, ISBN: 978-93-86232-70-0 Achievements Got distinction in graduation level. Message for The Students : There is no substitute for hard work. To sustain and develop in this competitive world students must keep trying to acquire the knowledge and skills and by developing attitude. Especially in management education, students must be dynamic with pleasing personality which is required for every corporate recruiter.